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Tuesday, September 14
 

2:00pm IST

Virtual Booth Showcase
Tuesday September 14, 2021 2:00pm - 2:15pm IST
Virtual

2:15pm IST

Session I: Welcome Note by Karnataka Government
Speakers
avatar for Dr E.V. Ramana Reddy

Dr E.V. Ramana Reddy

Additional Chief Secretary to Government, Department of Electronics Information Technology Biotechnology and Science & Technology

Tuesday September 14, 2021 2:15pm - 2:25pm IST
Virtual
  Session I

2:25pm IST

Session II: NASSCOM Perspective
Speakers
avatar for Debjani Ghosh

Debjani Ghosh

President, NASSCOM

Tuesday September 14, 2021 2:25pm - 2:33pm IST
Virtual
  Session II

2:33pm IST

Session III: The Hybrid Reality: New Frontiers for GCC Success
Speakers
avatar for Punit Sood

Punit Sood

Head of India, NatWest Group

Tuesday September 14, 2021 2:33pm - 2:41pm IST
Virtual
  Session III: What Not to Miss!

2:41pm IST

Session IV: Fire-Side Chat: Shaping the Future by Acing Change: An Outside-in Perspective
Change is often dynamic and Continuous! Hear from two leaders as they share anecdotes on how you embed a culture of continuous change can result in responding better to disruptions in a rapidly evolving world.

• Building the mindset and culture to reinvent
• Leadership beyond the enterprise – creating purpose and impact for a more inclusive world
• Being flexible in one’s approach to plan for what’s next
• Establishing higher levels of trust within organization
Moderators
avatar for Debjani Ghosh

Debjani Ghosh

President, NASSCOM

Speakers
avatar for Nitin Paranjpe

Nitin Paranjpe

COO, Unilever

Tuesday September 14, 2021 2:41pm - 3:00pm IST
Virtual
  Fireside Chat

3:00pm IST

Session V: Leaders' Discussion: Building a Bionic Organization: Human Creativity with Technology
- The art of combining Human (Organization + Talent + Ways of working) with Technology (Data + Digital Platforms.
- Highlight the attributes that distinguish a bionic company- From purpose to strategy and from human to technology enables.
- Why upskilling & reskilling becomes crucial to converting into a bionic organization
Moderators
avatar for Pari Natarajan

Pari Natarajan

Co-founder and CEO, Zinnov

Speakers
avatar for Mattijs Backx

Mattijs Backx

SVP & Head of Global Business Services, PepsiCo
avatar for N.T. Arunkumar

N.T. Arunkumar

Country Managing Director (India) & Head of Innovation, Telstra
avatar for Mayur Ghurki

Mayur Ghurki

GCC (Captives) Sector Leader – Global Business Services, IBM India & South Asia

Tuesday September 14, 2021 3:00pm - 3:40pm IST
Virtual
  Leader's Discussion

3:40pm IST

Session VI: Fire-Side Chat: Amplifying Digital Value at the Core for a Competitive Advantage
Explore how sustained digital transformation can give an organization a competitive advantage and how one can incorporate it into their overall strategy.

• Leveraging digital to expand or rethink the entire business model
• What is the ‘next big thing’ in tech to Invest?
• Deep understanding of consumer pain points to build new possibilities
Moderators
avatar for Shalini Pillay

Shalini Pillay

Office Managing Partner, KPMG India

Speakers
avatar for Elizabeth Theophille

Elizabeth Theophille

Chief Technology Transformation Officer, Novartis
avatar for Hood Qaim-Maqami

Hood Qaim-Maqami

Head of Shared Services & Technology, BNY Mellon

Tuesday September 14, 2021 3:40pm - 4:10pm IST
Virtual
  Fireside Chat

4:10pm IST

Session VII: Leaders' Discussion: Platform and Data Strategy – Building Network
- Increased investments in platforms and API strategy of organizations – why are people investing & what kind of areas see more growth?
- Data protection in partnerships model especially in the open-source world
- Decision making and efficiency through data and insights
- Developing and fine-tuning market offerings and customer segments based on data strategy
Moderators
avatar for Ravi Chhabria

Ravi Chhabria

Managing Director, NetApp India

Speakers
avatar for Tarun Kohli

Tarun Kohli

Managing Director & Head – New Propositions, Swiss Re
avatar for Pradeep Lankapalli

Pradeep Lankapalli

Managing Director, Content and Head, Shared Services, Thomson Reuters
avatar for Jon Pastor

Jon Pastor

Chief Product Officer, RealPage

Tuesday September 14, 2021 4:10pm - 4:45pm IST
Virtual
  Leader's Discussion

4:45pm IST

Session VIII: Town Hall: Boosting Innovation Efforts with the Power of Digitalization
Co-creation and collaboration are the two most critical factors in encapsulating new advantages and pivoting business models in the wake of new unknowns. This town hall will see two global CXOs from two diverse sectors share how they are reimagining the innovation agenda using digital capabilities.

- Using Digital to transform Business Models
- Personalizing interactions and building solutions around Patient care
- Collaboration with Partner ecosystems to innovate
- Ethics and use of patients' data
Moderators
avatar for Sandeep Sharma

Sandeep Sharma

Managing Director & SVP, RealPage

Speakers
avatar for Karl Weiss

Karl Weiss

VP & CTO, Caterpillar
avatar for Cindy L. Hoots

Cindy L. Hoots

CDO & CIO, AstraZeneca

Tuesday September 14, 2021 4:45pm - 5:15pm IST
Virtual
  Town Hall

5:15pm IST

Session IX: Leaders' Discussion: Augmenting Digital Readiness for a Future Ready Workforce
In today’s day and age, when digital dexterity is an organization wide competency; leaders need to ponder how technology can bridge that gap and play a pivotal role in developing, growing a learning culture to drive business outcomes.

- Creating a finely balanced workforce with People and Technology
- Identifying the wide skills gap to provide suitable L&D opportunities
- Building a strong learning culture to meet business demand
- Equipping employees with right digital tools to keep up with future trends
Moderators
avatar for Eric Simonson

Eric Simonson

Managing Partner-Research, Everest Group

Speakers
avatar for Christian Eggers

Christian Eggers

Executive General Manager Strategy, Performance and Program Delivery, Enterprise Services (ES), Commonwealth Bank of Australia
avatar for Rajesh Ojha

Rajesh Ojha

Managing Director & India Market Unit Lead for GIC/GCC Business, Accenture in India
avatar for Paul Raddon

Paul Raddon

General Manager and Global Head of Operations, HSBC Global Service Centres

Tuesday September 14, 2021 5:15pm - 5:50pm IST
Virtual
  Leader's Discussion

5:50pm IST

Session X: Fire-Side Chat: Remote to Hybrid: Priorities for the New World of Work
A sudden shift to remote working in the past one year has redefined company culture and work policies across industries. As organizations devise their hybrid strategies, they also need to rethink employee experience and create a model that is consistently safe, optimize opportunities for collaboration and utilize the workplace in an optimal way.

• Redefine culture required to reinforce purpose & drive performance
• Return to work Strategies
• Reimagine workspaces around employee needs to support transformation
• Integrate hybrid work models with employee well-being programs
• Setting up foundation for a fair & equitable workplace for all
Moderators
avatar for Bhushan Sethi

Bhushan Sethi

People & Organization Joint Global Leader, PwC

Speakers
avatar for Janice Dupre

Janice Dupre

Lowes, EVP, Human Resource
avatar for Andy Habenicht

Andy Habenicht

Senior Vice President, Chief Associate Experience & Solutions Officer, TIAA

Tuesday September 14, 2021 5:50pm - 6:30pm IST
Virtual
  Fireside Chat

6:30pm IST

GCC Awards 2021
Join us as we celebrate and showcase the excellent work done by GCCs in India.
Tuesday September 14, 2021 6:30pm - 7:30pm IST
Virtual
 
Wednesday, September 15
 

2:00pm IST

Virtual Booth Showcase
Wednesday September 15, 2021 2:00pm - 2:15pm IST
Virtual

2:15pm IST

Session XI: Town Hall: Leveraging Partnerships to Succeed in a Digital Ecosystem
In a fast paced modern business world, partnerships are the key to harness emerging tech to its full potential and to drive people-centric transformations. Learn some of the fascinating trends that are driving the competitive advantage in the future business landscape.


• Shifting from a siloed mindset to a partnership-driven approach
• Analyzing what critical capabilities are needed for successful digital partnering
• Leverage ecosystems to create compelling products and services driven by data insights
• Leveraging global partnerships for local collaborations
Moderators
avatar for Punit Sood

Punit Sood

Head of India, NatWest Group

Speakers
avatar for Michael LeBlanc

Michael LeBlanc

LL.B, President, International Division, Chief Executive Officer, FCT, First American
avatar for Dan Wilkening

Dan Wilkening

Global Services, Chief Administrative Officer, Managing Director, CAO for Commercial Banking, JP Morgan

Wednesday September 15, 2021 2:15pm - 2:55pm IST
Virtual
  Town Hall

2:55pm IST

Session XII: Fireside Chat:The Power of Ecosystems, Resilience & Agility for Fueling Growth
Hear perspectives of CXOs from Global enterprises as they share how their GCCs pivoted to meet changing market expectations, leveraged new digital tech to support business growth and the lessons around resilience, agility and partnerships they learned along their journey.
 
  • Switching on an agile mindset & adapting to changing situations quickly 
  • Putting technology at the heart of one’s business strategy  
  • Leveraging strategic partnerships across ecosystem to survive and thrive  
 
Moderators
avatar for Srini Krish

Srini Krish

President, Global Services, Fiserv

Speakers
avatar for David Almeida

David Almeida

Chief Strategy & Technology Officer, AB InBev
avatar for Dr Shez Partovi

Dr Shez Partovi

Chief Innovation & Strategy Officer, Royal Philips

Wednesday September 15, 2021 2:55pm - 3:20pm IST
  Fireside Chat

3:20pm IST

Session XIII: Use Case Session: Daring to Take the Leap: Cracking the Success Code
The session will delve into interesting case studies of some of the companies that cut across sizes and location who successfully set up their GCC centers in India to accelerate their transformation into technology and data driven businesses.

• To build high performance global teams remotely
• Building trust and stakeholder understanding
• Experimenting with processes
Moderators
avatar for Lalit Ahuja

Lalit Ahuja

Founder & CEO, ANSR

Speakers
avatar for Janis Leigh

Janis Leigh

EVP and Chief People Officer, Giant Eagle
avatar for Leila Pourhashemi

Leila Pourhashemi

CIO & VP, Technology Business Operations, Blackhawk Network

Wednesday September 15, 2021 3:20pm - 3:50pm IST
Virtual
  Use Case Session

3:50pm IST

Session XIV: Short Keynote Address: Overcoming CX Hurdles by Developing Data Based Persona & Interventions
Speakers
avatar for Heather Mickman

Heather Mickman

Interim CIO, Gap Inc

Wednesday September 15, 2021 3:50pm - 4:00pm IST
Virtual

4:00pm IST

Session XV: Leaders' Discussion: Overcoming CX Hurdles by Developing Data Based Persona & Interventions
Why companies don’t need more data but need to be smarter with the data they have? Learn the best practices for delivering customers' experience strategies with a human touch through integration of technology in an ever-changing landscape.

• How do you build integrated platforms and system to create omni channel experiences
• How to make sense of data – relevance and impact
• Algorithms and decision sciences – building the right models
• Delivering consistency of experience across all channels
Moderators
avatar for Richard Farrand

Richard Farrand

Senior Vice President, Conduent

Speakers
avatar for Geng Lin

Geng Lin

Executive Vice President and Chief Technology Officer, F5 Networks
avatar for Millie Gillon

Millie Gillon

Global Head of Client Experience, MD, Standard Chartered

Wednesday September 15, 2021 4:00pm - 4:25pm IST
Virtual
  Leader's Discussion

4:25pm IST

Session XVI: Leaders' Discussion: Data Risks and Challenges in a Hyper Digital World
In a world where data is the king, how can organizations mitigate data related risks and embrace security transformations for their digital transformations to succeed?

• What are some data risks that have emerged with the need for deep digitization and personalization across industries – how has it exposed industries that did not earlier feel the pressure
• How have data risks evolved with digital age and then further by hybrid models?
• Different approaches that organizations are taking to build cyber security capabilities
• How can a partner ecosystem be effectively leveraged in driving security
• What would be the key major trends that will impact cyber security in the future
Moderators
avatar for Supria Dhanda

Supria Dhanda

Country Manager, India and Vice President, Western Digital

Speakers
avatar for Jim Jacobson

Jim Jacobson

Chief Product and Solution Security Officer, Siemens Healthineers
avatar for Harry D. Moseley

Harry D. Moseley

Global Chief Information Officer, Zoom Video Communications

Wednesday September 15, 2021 4:25pm - 4:50pm IST
Virtual
  Leader's Discussion

4:50pm IST

Session XVII: Leaders' Discussion: Technology and Platform Choices to Open up Innovation
• How have companies started thinking about their tech stacks differently with the focus on platform strategy?
• How has innovation been enabled through platforms? Give us some examples and use cases
• What could be a possible downside of this approach?
Moderators
avatar for Gaurav Gupta

Gaurav Gupta

Partner and GCC Industry Leader, Deloitte India

Speakers
avatar for Ushasri T.S.

Ushasri T.S.

Sr VP and General Manager, Manhattan Associates
avatar for Tushar Shah

Tushar Shah

SVP Platform Engineering, PayPal
avatar for Ananth Chandramouli

Ananth Chandramouli

Managing Director - India Business Unit, Capgemini

Wednesday September 15, 2021 4:50pm - 5:20pm IST
Virtual
  Leader's Discussion

5:20pm IST

Session XVIII: Use Case Session: Building a Purpose Driven & Sustainable Organization
Speakers
avatar for Maria Simonson

Maria Simonson

Head of Group Sustainability, Danske Bank

Wednesday September 15, 2021 5:20pm - 5:30pm IST
Virtual
  Use Case Session

5:30pm IST

Session XIX: Fire-Side Chat: The Cloud Advantage - Greener IT and Scale
As organizations look at cloud from a ‘nice to have’ to a ‘must have’ concept, the migration can significantly help reduce costs and carbon emissions as opposed to a enterprise owned data centre if approached from a sustainability perspective.

• How should a large enterprise balance the need for customization, data security with infra optimization through cloud?
• The fine balance between on premise and cloud - cost, security and control
• Reduction in energy consumption leading to greener & smarter future
• Success mantras for a seamless transition process
Moderators
avatar for Sudha KV

Sudha KV

VP-Software Engineering, Dell Technologies

Speakers
avatar for Chris Gates

Chris Gates

Chri Group CIO and SVP, Compute Services and Technology Solutions, Allstate Insurance Company
avatar for Hari Govind

Hari Govind

Senior Vice President- Infrastructure, Target

Wednesday September 15, 2021 5:30pm - 5:55pm IST
Virtual
  Fireside Chat

5:55pm IST

Session XX: Power Keynote: The 4 Core Human Traits
We are all born Creative, indeed we played with the box much more than the toy. We use our Intuition every day. Indeed we have 100bn neurons in our first brain and 100m in our second brain, our gut. We were all born Curious, asking Why? Why? And Why? Again. Then we go to school/work to be told to stop asking questions as there is only one right answer so we stop looking for alternatives and we all have an amazing Imagination. Indeed Albert Einstein once said “imagination is much more important than knowledge.
Speakers
avatar for Duncan Wardle

Duncan Wardle

Innovation & Creativity Speaker, Innov8

Wednesday September 15, 2021 5:55pm - 6:25pm IST
Virtual
  Closing Power Keynote